Kindware(tm): Shaw Binary Systems, Inc

Shaw Binary Systems - Managed IT Services

To assist customers in determining which Tier best addresses their business requirements, we have created this matrix as a visual aid. For additional information on the services, please click here.

Key Benefits:

Increase Operational Efficiency
- Lower IT staff costs
- Improve overall IT
   management
- Increased IT cost
   predictability
- Lower maintenance
   costs through
   standardization
- Opportunity to focus
   on core tasks

	Tier 1	Tier 2	Tier 3	Tier 4	Server
Services - Server
Patch Management	x	x	x	x	x
Anti-Virus Management	x	x	x	x	x
Server Data Protection	x	x	x	x	x
Weekly Server Health Audit			x	x	x
Monthly Server Health Audit	x	x
24x7 Server Monitoring	x	x	x	x	x
Server Repair Assurance*					x
Annual Server Scrub			x	x	x
Services - PC
Patch Management	x	x	x	x
Anti-Virus Management	x	x	x	x
Adware / Spyware Removal		x	x	x
Bi Annual Health Audit			x	x
Desktop Support		x	x	x
Annual Workstation Scrub				x
Reporting
Weekly - Time Report			x	x	x
Weekly - Audit Report(s)			x	x	x
Monthly - Time Report	x	x
Monthly - Audit Report(s)	x	x
Coverage
8x5 - 4 Hour Response Time	x	x
24x7 - 2 Hour Response Time			x	x	x
Support
Email Support	x	x	x	x	x
Phone	x	x	x	x	x
Monthly On-site and Remote Hrs		x	x	x	x
Weekly Onsite Dedicated IT Staff Hrs				x
Regular IT Support Hours	x	x	x	x
Flex IT Support Hours		x	x	x	x

4305 Gesner St. Suite 106
San Diego, CA 92117

San Diego Microsoft Gold Partner