At SBSI, we understand that not all businesses are the same and therefore we have structured the Kindware™ managed services offering in five flexible tiers to address a business's size as well as to meet specific customer business requirements.  Additionally, customers can create a custom “A La Carte” tier if desired.  Click here for Tier Matrix.

The Five Kindware™ Tiers

Tier 1 –  The first tier was created for customers that do not have a significant need for IT technical support, however are looking for an affordable solution that ensures their servers and PCs receive the necessary patches and anti-virus updates as well as proactive monitoring is performed on their servers. 

Tier 2 – The second tier was designed to meet the needs of customers that have a need for IT technical support in addition to an affordable solution that ensures their servers and PCs receive the necessary patches and anti-virus updates, adware / spyware removal, access to desktop support, as well as proactive monitoring is performed on their servers   The customer will also receive a pool of IT technical support hours on which they can draw from each month for their support needs. Coverage provided is 8x5 with a 4 hour response.

Tier 3 – The third tier was created for technology- dependent companies that require 24x7 IT support from SBSI.  This tier includes all of the benefits as found in Tier 2 in addition to bi-annual Health Audits,  weekly reporting, as well as a pool of monthly regular and flex IT technical support hours on which they can draw from each month for their support needs.  This offering includes a premium coverage plan of 24x7 - 2 hour response.

Tier 4 – The fourth tier was created for technology dependent companies that require not only complete 24x7 IT support from SBSI, but also require dedicated weekly onsite support.  This tier includes all of the benefits of Tier 3 in addition to a larger pool of monthly regular and flex support hours, which includes onsite support.